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Have your say on the future of your area

Compliments and complaints

We want to hear from you

Tell us about your experience of our services so that we can find out what we are doing well and where we need to improve.

Complaints - tell us what went wrong

Most problems can be resolved more quickly if you contact the responsible service directly and explain the issue, so that they can put things right. To find the contact details for the service, please see contact us.

If you have already contacted us and you wish to make a complaint, select the service below that is responsible for your issue, or the All other council services option in the list below if the service isn't listed. We recommend that you read our complaints procedure before you submit a complaint.

Visit Adult Social Care complaints page to find out how to make a complaint about our Adult Social Care services.

To make a complaint about ÌÇÐÄvlog¹ÙÍø Adult Learning, please fill in our:

Appeals

If your application for a Blue Badge was not successful, you can appeal and ask for a review.

You should only do this if:

  • you have further evidence to submit
  • your mobility problems have become more serious
  • there are relevant facts that were not available to us in your original application.

If you are concerned about how we processed your application, you can make a complaint.

You can contact us to tell us about any of the following bus or bus pass issues:

  • Free bus pass for older people
  • Free bus pass for disabled
  • Student Fare Card
  • School transport
  • Bus services (subsidised by us)

How to make a complaint

The quickest and easiest way to make a complaint about the services we provide is to complete our online form:

If you unable to use the form, please contact us.

Visit Children's Social Care, education and SEND complaints page to find out how to make a complaint about Children's Social Care, education and special educational needs and disabilities (SEND) services. For complaints about school, please see ÌÇÐÄvlog¹ÙÍø schools and academies below.

Visit county councillor complaints page to find out how to make a complaint about a County Councillor.

To make a complaint about ÌÇÐÄvlog¹ÙÍø Fire and Rescue, please fill in our:

Potholes, road surfaces, pavements and other highways issues

If you want to report a pothole, or issues with a road surface, pavements, trees, grass, hedges or flooding, please visit our . You will also be able to track your report on the reporting system.

Make a complaint

Visit the Highways complaints page to find out how to make a complaint about our highways services or if you wish to make a claim, please visit our highways claims page.

Penalty Charge Notices (PCNS) (parking fines)

If you do not think you should have been given a parking fine, you can challenge it either online or by post. Please see our parking fines page for details.

Illegal parking

Report dangerous parking to ÌÇÐÄvlog¹ÙÍø Police on the phone number 101.

Inconsiderate parking

If you want to tell us about illegal or inconsiderate parking, please provide as much detail as possible about the issue and email it to us at: ÌÇÐÄvlog¹ÙÍøParkingEnforcement@nslservices.co.uk. If illegal parking is a persistent problem, the best way to bring about change is to request changes to parking controls as part of our parking review for your area.

If you have a concern or complaint about your child's school or academy, please contact the school or academy directly.

Tell the school about your concerns

Before making a complaint, talk to a member of staff at the school or academy and tell them about your issue. Many concerns can be resolved in this way and it helps to maintain a good relationship with the school or academy.

School and academy complaints procedures

If the informal discussion doesn't work, ask for a copy of the school or academy's complaints procedure (or find it on their website) and follow their guidance on how to express your concern.

Ofsted

Ofsted cannot resolve individual disagreements between complainants and a school or affect the result of the school's complaints process.

School transport

If you have a problem with your child's school transport, please see our contact us about school transport page.

Issues we can't help with

Contact your borough or district local council about the following waste or recycling issues

  • emptying or collections of household waste bins
  • dog fouling
  • fly tipping
  • street cleaning and litter.

Tell us about an issue at our community recycling centres

If you have any issues with disposal of waste and recycling at our Community Recycling Centres (CRC), please first report the issue to the Community Recycling Centre responsible.

Making a complaint

If the CRC have been unable to resolve the issue for you, you can make a complaint to us about any of the following issues:

  • Our CRC (such as charges, opening times, pedestrians)