ÌÇÐÄvlog¹ÙÍø

Description

This role has a starting salary of £32,512 per annum, based on a 36 hour working week. 

Join our dedicated team at ÌÇÐÄvlog¹ÙÍø's Adult Social Care Information and Advice Service as an Advisory Officer! We're looking for someone enthusiastic and committed to making a difference in the lives of our residents. In this role, you'll be part of a supportive and collaborative team that values growth and continuous improvement, playing a key role in delivering the high-quality service we're proud to offer.

This position is based at Dakota House in Weybridge, following your induction, there will be flexibility to work from home part of the week. This is a permanent contract opportunity.

Rewards and Benefits

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 5 days of additional annual leave
• Up to 5 days of carer's leave per year
• An extensive Employee Assistance Programme (EAP) supporting health and wellbeing
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days plus 1 team volunteering day per year
• Learning and development hub where you can access a wealth of resources
• Paternity, adoption, and dependents leave 

About the Team

The Adult Social Care Information & Advice Service serves as the first point of contact—our 'front door'—for anyone seeking support from ÌÇÐÄvlog¹ÙÍø's Adult Services. In this dynamic and fast-paced role, you'll handle a diverse and engaging range of enquiries. 

While the environment can be demanding, it's also highly rewarding. You'll be trusted to make informed, independent decisions and encouraged to bring your energy, ideas, and initiative to help continuously enhance the quality of our service.

About the Role

In this role, you'll respond to enquiries from both the public and professionals seeking support for adults, offering clear and comprehensive information about local care and support services. Your guidance will help individuals understand how adult social care works in their area, explore available care and funding options, and navigate the process of accessing the right support.

What a typical day might look like:

• You'll be the first point of contact for incoming enquiries, managing each interaction within agreed service level targets. You'll assess the urgency and risk of each call, using your judgement to prioritise and respond effectively.
• Working closely with colleagues across ÌÇÐÄvlog¹ÙÍø, you'll help coordinate timely responses to requests for support, advice, information, and safeguarding concerns.
• You'll engage with residents and their families to gather important background information. This insight is crucial in supporting our partner agencies and ensuring the right help is provided.
• You'll play a key role in supporting emergency responses by working with police and ambulance teams. Your coordination will help ensure the right resources are deployed quickly and efficiently during critical situations.

To help you settle in and feel fully supported, all new team members will work from the office 4 days a week during the initial induction and training period (up to 12 weeks). Once you're confident and ready to work independently, you'll move to a hybrid pattern—typically 2 days in the office and 3 days from home. You are required to be flexible, as there will be times when you'll need to come into the office more often depending on team or service needs.

Shortlisting Criteria

To be considered for an interview, your application (CV and separate personal statement) will need to outline and evidence your previous skills and experience with regards to the following areas: 

• An understanding of social care and health issues, with a basic awareness of public sector and voluntary agencies
• Experience of providing high levels of customer care and professionalism to members of the public
• Dealing empathically with sensitive calls/situations
• Excellent IT skills and use of databases to a high standard of accuracy
• Ability to work effectively and flexibly and as part of a team
• Effective written and verbal communication and interpersonal skills

 A basic DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) will be required for this role.

You will need to evidence relevant experience combined with a natural capacity for empathy in dealing with sensitive and potentially distressing calls, and have keen eye for detail and accuracy when inputting information onto databases.

If you can tick all the above and are enthusiastic about helping our residents with their requests and enquiries, then please do not hesitate in applying.

Contact Us

Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

For an informal discussion please contact Kim Garland, Maria McIntyre, or Sandra Wright by e-mail at asc.infoandadvice@surreycc.gov.uk.

The job advert closes at 23:59 on 13th July 2025 with interviews to follow. The interview will include a 10-15 minute presentation in a format of your choice on a topic shared in advance. 

We look forward to receiving your application, please click on the apply online button below to submit.

Local Government Reorganisation

ÌÇÐÄvlog¹ÙÍø is preparing for Local Government Reorganisation which will allow us to implement the Government led policy of devolution, which is all about giving more powers to local areas. 

Currently, ÌÇÐÄvlog¹ÙÍø has a two-tier council system, with 11 district and borough councils and a county council, all responsible for different services. All these councils will be reorganised into a smaller number of new unitary councils which will come into effect in April 2027. At this point, this role will be transferred, with all existing terms and conditions intact into one of the new unitary councils. 

Join our dynamic team and shape the future of local government. Make a lasting impact with innovative solutions and improved services for our community. Help us build a brighter future for our residents! Please see more information here: Information for applicants on Local Government Reorganisation - ÌÇÐÄvlog¹ÙÍø.

Our Values 

Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values.

Before submitting your application, we recommend you read the job description. Our provides insights of the culture at ÌÇÐÄvlog¹ÙÍø and how as a valued employee, you can help shape our Council.

Our Commitment 

ÌÇÐÄvlog¹ÙÍø is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where: 

• The candidate has evidenced the minimum criteria for the role through their application 
• The candidate has chosen to share that they have a disability on the application form 

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role. We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.

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